All New Zealand orders $50 and over will receive FREE shipping by tracked New Zealand Post (Includes Rural Delivery).
New Zealand Post with Tracking Cost $5 (Free for orders $50 or over).
For Australia orders, DHL shipping cost $15 (Free for orders $100 or over).
For Japan orders, DHL shipping cost $15 (Free for orders $100 or over).
All Australia & Japan orders $100 and over will receive FREE shipping, DHL Express courier with signature required.
Estimated delivery time
We have a 1-3 business days delivery target for main centers, and 2-4 business days delivery target for rural areas (New Zealand customers only). All other delivery times are an estimate.
For Australia customers has a 1-3 business days delivery target.
Orders received and paid before 1pm will be sent out same day - so will be overnight delivery. Orders received after 1pm will be sent the next business day.
Tracking numbers are automatically generated once your order has been packed, you will receive an email when this happens. The tracking number won't be 'live' and functioning until the courier picks up your package from our dispatch team at around 4pm Monday-Friday.
We reserve the right to alter shipping methods requested if required (ie: mistakes, wrong method selected). Public holidays and other seasonal demands may alter delivery times - tracking information is available for all shipments, simply request tracking information by email to email@example.com, include your WEB order number and NAME used to order. The Seller shall use its reasonable endeavors to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
Lost or items damage during delivery
If you experience a delay in receiving your parcel, longer than the expected time frame and there is no reasonable explanation for the delay, you may get in touch with us through firstname.lastname@example.org or through our contact us page and we will follow this up for you. If you have not received your parcel within 10 days, please advise us immediately so that we are able to investigate and if necessary proceed to claim for a loss.
Returns and Refunds
Our returns do not extend to e-liquids and e-juices due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer a refund on these items. This is unless our staff determine that the item received is the incorrect item or if there are any other extenuating circumstances.